Refund Policy

At MH Outdoors and Gear, we strive to ensure our customers are satisfied with their purchases and services. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Refunds:

• Products are eligible for a refund within 30 days of the original purchase date.

• Items must be returned in their original packaging and in unused, resalable condition, unless otherwise stated in the product description or terms of sale.

2. Non-Refundable Items:

• Certain items or services may be non-refundable, as specified at the time of purchase. These exceptions will be clearly communicated to customers prior to transaction completion.

• Personalized, digital, or downloadable content may not qualify for refunds, unless defective.

3. Refund Process:

• To initiate a return, please contact our customer support team at mhicks@mhoutdoorsandgear.com

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-10 business days, and the amount will be credited back to your original payment method.

4. Shipping Costs:

• Return shipping fees are the responsibility of the customer unless the item was damaged, defective, or incorrect upon arrival.

5. Exceptions for Services:

• Refunds for services are handled on a case-by-case basis. Please reach out to discuss your situation with our team.

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